F.A.Q.

Got Questions?

We love our customers! That’s why we're transparent and upfront about our products and everything we do. If you have questions, please look below for answers. Can’t find what you’re looking for? Contact us, and we’ll help you out!

General Product

Vegan Products

Our Complete Cookies, Complete Crunchy Cookies, The Complete Cremes™, and Keto Cookies™ are 100% Vegan and do not contain any dairy, eggs or any animal-products, including honey. Our Muscle Brownies are not vegan, as they contain whey.

Dietary Fiber

Lenny & Larry’s offers protein-packed, fiber fortified products that provide consumers with a delicious, fun way to increase dietary fiber in their diet. The American Heart Association suggests eating 25-30 grams of fiber a day, based on a 2,000 calorie diet for adults.  It is estimated only 20% of Americans get enough fiber.

Similar to gradually building muscle by regularly exercising over time, our bodies need to adjust to a high fiber diet. During this adjustment period, you may experience some discomfort from the dietary fiber feeding the good bacteria in your digestive system, or symptoms like bloating and excess production of gas. The duration of this adjustment period varies, but symptoms generally subside within 5-7 days. We recommend consulting your physician for questions about your fiber intake.

Gluten-Free

Our Complete Cookies, Complete Crunchy Cookies, Complete Cremes, and Muscle Brownies are not gluten-free; however, we've been busy creating something special for all our gluten-free fans.Check out our Keto Cookies™

Non-GMO

The Complete Cookies, The Complete Crunchy Cookies, The Complete Cremes™, and Keto Cookies™ are made with Non-GMO ingredients. Please look for the "Non-GMO Project Verified" seal on the product pages. The Muscle Brownie and Muscle Muffin are not currently GMO free.

Fair Trade

Our cocoa suppliers practice Fair Trade laws. 

Palm Oil

We do use sustainable sources and we are certified by the RSPO (Round Table on Sustainable Palm Oil). 

Phosphorus + Potassium

We do not test for these levels. 

Cane Sugar

Our cane sugar is not processed with bone char. Our Complete Cookies, Complete Cremes, and Crunchy Complete Cookies are 100% vegan, including each ingredients’ varying processes.

Freezing product

Our delicious cookies may be kept in the freezer for up to 6-months. 

Allergens

We contract with multiple bakery partners and some are producing our product exclusively, but many are producing product that shares production lines and equipment with traditional bakery products that do contain common allergens. Of course, each bakery cleans the production line and equipment thoroughly between products, following HACCP guidelines to prevent cross-contamination, but in the bakeries where other non-Lenny & Larry product is produced, the production is not segregated or isolated to its own production line. All of our cookie manufacturers are Kosher Certified and overseen on site, so that gives us a higher level of comfort in the cleaning and ingredient management, but since the lines are not designated for our product alone, there is a potential for cross-contamination.

The Muscle Muffin® & Muscle Brownies

As of January 2020, The Muscle Muffin® and Muscle Brownies have been discontinued. As an innovative company, we continually assess our portfolio’s ability to meet consumers’ demand and we are excited to continue to offer new and exciting products.

The Complete Cookie®

protein + fiber content

   •    The 2oz Complete Cookies each contain 8g of Plant-Based Proteins and 5g of Fiber.
   •    The 4oz Complete Cookies each contain 16g of Plant-Based Proteins and 10g of Fiber.

types of protein

The Complete Cookies are made with plant-based proteins:

   •    Pea Protein
   •    Rice Protein
   •    Vital Wheat Gluten

serving sizes

   •    Each 4oz Complete Cookie contains 2 servings.
   •    Each 2oz Complete Cookie is one serving.

shelf-life

12-months

The Complete Crunchy Cookies

protein + fiber content

   •    The 1.25oz single serving packs each contain 6g of Plant-Based Proteins and 4g of Fiber. 
   •    The 4.25oz resealable bags each contain 20g of Plant-Based Proteins and 14g of Fiber

types of protein

The Complete Crunchy Cookies are made with plant-based proteins:

   •    Pea Protein
   •    Rice Protein
   •    Vital Wheat Gluten

serving sizes

   •    The 1.25oz packs are single serving and each contain 6-7 cookies.
   •    The 4.25oz resealable bags are 3 servings and each contain 20-21 cookies.

shelf-life

12-months

The Complete Cremes™

Temporarily Out of Stock

The Complete Cremes are temporarily out of stock and we do not have a back-in-stock date. While we are no longer selling them on our website, they might still be available at select retailers. We appreciate the continued support and we encourage you to always check lennylarry.com for all current products & flavors. 

Keto Cookie™

Protein + Fiber Content

Each Keto Cookie™ contains 8g of Plant-Based Proteins and 5g of Fiber.

types of protein

Keto Cookies™ are made with plant-based proteins:

   •    Pea Protein
   •    Grain Free Flour 

serving sizes

Each 1.60oz Keto Cookie™ is one serving. 

shelf-life

12-months


Net Carb Calculation

   •    Coconut Keto Cookie™ // 3g net carbs = 14g carbs – 5g fiber – 6g sugar alcohol
   •    Chocolate Chip Keto Cookie™ // 3g net carbs = 15g carbs – 5g fiber – 7g sugar alcohol
   •    Peanut Butter Keto Cookie™ // 3g net carbs = 15g carbs – 5g fiber – 7g sugar alcohol

Sugar Alcohol

Using sugar alcohol (organic erythritol) allows us to deliver sweetness while managing total carbohydrates and total sugars in our low-carb Keto Cookie™.

Programs

B2B

Unfortunately, we are not accepting any new B2B accounts at this time. 

B2B accounts must complete an order once every 90 days to remain active. If a B2B account does not complete an order within 90 days, the account will automatically be changed to a B2C account.

To reactivate your B2B account, please email 
b2bsupport@lennylarry.com

Account

Forgot Password

If you forgot your password, you can reset your password HERE

Forgot Login Email

If you forgot your login email, you can email 
websupport@lennylarry.com
 for assistance. Alternatively, you can create a new account with a new email address.

Deactivate Account

If you would like to deactivate your Lenny & Larry’s Account, please log in and go to "My Account". Then click on "Delete Account" and follow the instructions. 

Order Process

Discount Codes

Only one discount code may be used per order. During checkout, you may enter the discount code after clicking on the orange “Add discount code” button. Please note that you may use a discount code in conjunction with Lenny & Larry’s Cash.

There may be times where a product may not be purchased with a discount code. In cases like this, you will see a red message on the product page that says "Excluded from promo."

Customers are responsible for making sure that the discount code is inputted and valid before completing their orders.

Lenny & Larry’s Cash

Lenny & Larry’s Cash works just like cash during checkout. To use part or all of your Lenny & Larry’s Cash, click on the orange “Use Lenny & Larry’s Cash” button during checkout AFTER choosing your shipping option (if you would like to pay for shipping fees as well).

If an order is cancelled, any Lenny & Larry’s Cash used will be returned back to your account.

You can check how much Lenny & Larry’s Cash is in your account by logging into your account and accessing "My Account".

Shipping Address Error

Our system will show an error if you enter a shipping address that is not validated by USPS. This mostly pertains to locations in rural areas. If you see a valid address error, we recommend that you try shipping to an alternate address that can be validated by USPS.

If you do not have an alternate address, please email websupport@lennylarry.com

Please note, we do not ship to P.O. Boxes or college dorms.

Cancel Order

How to Cancel

You may cancel your order any time PRIOR to it being shipped from our warehouse.To cancel your order:

   1.    Log in to your Account

   2.    Click on "View" next to the order that you would like to cancel

   3.   Click on the "Cancel Order" button

   4.   You should see a confirmation of your cancelled order

Please note: Once we have shipped your order, you will no longer be able to cancel. 

Claims / Replacements / Exchanges

30 Day Satisfaction Guarantee

When you order directly from www.lennylarry.com, you will receive the freshest Lenny & Larry's products available, ensuring superior quality.  

We guarantee that our products will ship to you in excellent condition, free from any defects derived from the baking process or we will replace the product free of charge within 30 days of purchase.

**If you find physical damage to the packaging/product due to mishandling during the shipping process, you must submit a claim within 2 days of receiving your order.

**Please keep all product and packaging as we may ask you to ship all defective product back to us for further inspection. If you cannot complete this exchange for any reason, your claim may be denied.

Click HERE to create a claim.

   •    If you ordered from our website, please click on "Order Issues"

   •    If you purchased from a retailer, please click on "Product Issues"

Our 30 Day Satisfaction Guarantee excludes issues relating to personal preference regarding taste or texture.

Purchased at Retailer

Unfortunately, any products purchased from a retailer, third party Ecommerce site, or distributor must be returned or exchanged where purchased.

Shipping

Free Shipping

Free shipping only applies to orders using the UPS Ground option. It does not apply to 2-3 Day shipping options.

To receive FREE shipping:

   1.    Place your online order of $55 or more (after discount, excluding tax)

   2.    Ship to an address within the United States (Alaska, Hawaii, Canada, Mexico, P.O. Boxes excluded)

   3    Your shipment should arrive within 1-5 Business Days after Processing

   4    Orders under 9 pounds may be shipped with UPS SurePost (additional 1-2 Business Days compared to UPS Ground)

*Processing takes 1-2 Business Days

Shipping Options

Within the United States (excluding Hawaii, Alaska, and US Territories)

   •    UPS Ground/SurePost (1-8 Business Days)

         •    $6.95 shipping fee for all orders below $55, Free for all orders $55+

   •    UPS 2nd Day Air (2 Business Days from date of order)

         •    Fee varies by location

   •    UPS 3 Day Select (3 Business Days from date of order)

         •    Fee varies by location 

Hawaii & Alaska

   •    UPS Ground (1-6 Business Days)

         •    Fee varies by address

   •    UPS 2nd Day Air (2 Business Days from date of order)

         •    Fee varies by address 

Canada

   •    UPS Standard (International)

         •    Fee varies by address

Shipping & Handling Time

All in-stock products are generally processed within 1-2 business days after the order is placed. Shipping times will vary based on location relative to our warehouse located at 14300 Arminta St, Panorama City, CA 91402.

P.O. Boxes

Unfortunately, we are unable to ship to any P.O. Box.

APO/FPO/DPO Addresses

We can ship all products except Muscle Muffins to APO/FPO/DPO addresses. Standard shipping fees apply.

Muscle Muffin Orders

Muffin Muffins have been discontinued. 

UPS Access Point

Your package may be sent to the nearest UPS Access Point for security reasons or after the 1st delivery attempt. You will have 7 days to pick it up before it is automatically sent back to us. Please check your Tracking Link to see the status of your package. Returned packages to our warehouse can only be reshipped to customers with added shipping costs.

UPS SurePost

UPS SurePost is a service we may use for orders under 9 pounds. Using this service, the package is delivered by UPS or the customer's local post office. If for any reason the package is undeliverable, it will be held at the local post office where customers can pick it up with a valid ID. Packages can only be held at the local post office for 7 days before being returned to our warehouse. Customers must pay to reship a returned package.

Incorrect Address

Lenny & Larry's is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name) and your package is lost, Lenny & Larry's is not responsible. If you enter your address incorrectly on our website and need it re-routed by UPS to the correct address, you will be charged a minimum UPS fee of $13.90 to cover the rerouting costs. UPS fuel surcharge fees may also apply and the total amount charged will vary depending on the actual distance that the package is rerouted.If you have inputted the incorrect address on your order, CANCEL your order immediately by logging into your account. Then, place your order again using the correct address. Once your package is processed and shipped, we cannot make any more modifications to your shipment. 

International Shipping

Currently, we only offer international shipping to Canada. If you are located outside of the United States and Canada, please complete your order through one of our International vendors or email us at help@lennylarry.com. We can connect you with one of our incredible international partners.Brokerage fees for Canadian orders are already included in the shipping fee. Your shipment(s) may be subject to local clearance procedures. For some outlying areas in Canada, your package(s) may be sent directly to a UPS Access Point instead of your address. You will be notified of this by email or phone. Once the package arrives at the UPS Access Point, you will have 5 days to pick up your package(s) before they are considered "refused" by the customer and returned back to Lenny & Larry's. In cases where the product is sent back to us, a full refund can be issued to you minus the total shipping cost to send and return the product back to us. In cases where the total shipping cost equals or exceeds the total order amount, a refund will not be issued.